How Do We Counsel Without Trying to Fix a Problem?

Here is something I learned about this past week. I think sometimes, in our zeal and desire to help other people, when they come to us with their problems, we tend to try to fix them. What else are we supposed to do anyway? What should be our perspective on this? How do we bring God into the situation? If we try to 'fix' a person's problems, how are we really helping them through their problems? Are we really learning the lesson that God is taking us through? What is God's perspective and what is the best way to counsel another person biblically?